(This regulation is subject to change)
Dear Visitors,
“The Ranch” continues to operate for both day and multi-day visits. Below you will find the operational regulations in effect from September to June 10th.
• Reservations:
Prior booking is required for both day and multi-day visits to our facilities.
• Supervision of Minors:
Adult companions/parents are solely responsible for the supervision and safety of the minors they accompany, throughout the duration of their visit and in all areas of the premises.
• Participant List:
At least 10 days before arrival, we must receive the final number of participants, as well as the number of individuals who have chosen restaurant buffet meals and those with simple entrance.
• Arrival & Check-in:
Upon arrival, our staff will welcome you at the parking area (next to the Educational Village), where you will receive your first orientation regarding the site’s operations. Each visitor will receive a colored wristband according to their type of admission:
• Green wristband – entrance only
• Red wristband – entrance with meal
These choices must be confirmed 10 days before your arrival.
• Private Transport:
If some members of your group plan to arrive by private vehicle instead of by coach, please send us a named list of those visitors at least 3 days before their arrival.
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A. FOOD, CAFETERIAS & ACCOMMODATION
• Only visitors who have selected the meal option and wear the corresponding wristband may enter the restaurant. When the restaurant operates, a reservation is required.
• You may request our menu with allergen information. For organized group visits, please distribute this to all participants to avoid allergic reactions. You bear sole responsibility for informing The Ranch of any food allergies.
• The meal time at the buffet restaurant will be coordinated on the day of your arrival so that your group can dine together at designated tables.
• A self-service bar operates on site, where you can purchase coffee, soft drinks, and light snacks (pizza, burgers, club sandwiches, chicken nuggets, etc.).
• For health and safety reasons, external food deliveries (delivery services) are not permitted within The Ranch.
• The preparation of food or beverages in rooms is strictly prohibited.
• The possession and consumption of alcoholic beverages anywhere on the premises, including in rooms, is forbidden.
• Loud music and gatherings that cause noise or disturbance to other guests are not allowed in rooms. Parents/guardians are responsible for any nuisance caused by minors.
• Only residents may enter accommodation rooms. Playing on balconies (except on the ground floor) is prohibited, and minors may access balconies only under adult supervision.
• Smoking is prohibited in all areas where signage indicates.
• Parking is permitted only in designated areas, and the movement of vehicles inside the site is forbidden.
• Each visitor is responsible for their own belongings. “The Ranch” bears no liability for lost or forgotten items.
• Any damage to accommodation rooms or facilities caused by participants will be charged to the group organizer.
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B. ACTIVITIES
• Activity Hours: 10:00 – 15:00 and 15:30 – 17:00
• There is a break for all activities between 15:00 – 15:30.
• The following activities are available:
• Train ride around the grounds
• Horseback riding
• Climbing wall (ages 6 +)
• Archery (ages 6 +, using child-safe suction-cup arrows)
During peak hours, boarding passes for the train may be distributed by staff to help maintain order and priority.
Sports fields are available for free use without supervision by The Ranch. Sports equipment can be borrowed from the reception. Ball games or flying objects are not allowed outside the designated courts.
Sports field rules:
• Visitors may not move the goalposts or hang from them.
• Hanging from basketball hoops is prohibited.
The swimming pools are not in operation during excursions. Entry to fenced pool areas is not allowed.
A strict queue system is observed for all activities. Ranch staff do not accompany groups, no priority is given to any group, and activity time slots cannot be reserved.
The Educational Village tour takes place at a specific time announced upon arrival and covers exhibition machinery only (no interactive activities).
Feeding the animals and entering the stables or riding arenas without an authorized horse guide is strictly prohibited.
Access to any area marked with “No Entry” signs is forbidden.
“The Ranch” reserves the right to refuse entry or remove anyone who is visibly unwell, intoxicated, or who fails to comply with these regulations.
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PAYMENT & CANCELLATION POLICY
• A deposit of 30% of the total cost is required to confirm your booking.
• The remaining balance must be paid by the group leader upon arrival, in coordination with a Ranch representative at the accounting office located in the Reception area.
• The cost is the same for adults and children, with charges applying to children over 3 years old.
• Cancellation Policy: In case of cancellation, the deposit is non-refundable but may be transferred to a future visit, subject to availability, provided written notice is received at least 10 days before the scheduled arrival date.
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HEALTH & SAFETY
A fully equipped medical office operates on site to provide first aid when necessary.
“The Ranch” complies with the General Data Protection Regulation (GDPR). Visitor and staff data are kept for forty (40) days for public-health protection purposes.
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FEEDBACK & COMMUNICATION
“The Ranch” welcomes your suggestions and comments that can help improve our operations. Our goal is to offer high-quality, personalized services.
All team members are enthusiastic professionals, always available to assist visitors and respond promptly and effectively to their needs.
We greatly appreciate every visitor who honors us with their presence.
During your stay at The Ranch, you may contact our Reception Team at:
📞 6976622068 or 2741093800
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GROUP ORGANIZER’S RESPONSIBILITY
Group organizers accept the above regulations and are responsible for informing all participants and ensuring their compliance with these rules.
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